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Terms of ServiceGuidelines for Using Pixeltable

Please read these terms carefully before using our platform and services.

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you and Pixeltable, Inc. ("Pixeltable," "we," or "us") governing access to and use of the Pixeltable website, Pixeltable Cloud, and related hosted services (collectively, the "Services"). If you do not agree to these Terms, you may not access or use the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

We may modify these Terms from time to time. For material changes, we will provide notice by email to the address associated with your account, through the Services, or both, and the updated Terms will take effect on the date stated in that notice. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and may cancel as described in Section 7.

2. Scope of the Services

Pixeltable Cloud is a managed, declarative data infrastructure for building multimodal AI applications. It provides hosted storage, transformation, indexing, orchestration, APIs, and related dashboard features as described on our website and pricing page.

The open-source Pixeltable library (for example, software you install via pip install pixeltable) is licensed under the Apache License 2.0 and is not governed by these Terms. If there is a conflict between these Terms and an applicable open-source license for that software, the open-source license controls for that software.

These Terms do not create a service-level agreement. Any availability, support, or other service-level commitment applies only if stated in a separate Enterprise order form signed by Pixeltable. Current service status is published at pixeltable.com/status.

3. Accounts, Organizations, API Keys, and Secrets

You must be at least 13 years old to use the Services. You agree to provide accurate account information and to keep it current.

Organization administrators are responsible for users they invite, for roles and permissions, and for all activity under the organization, including use of API keys, runtime secrets, and connected storage. You must safeguard credentials and notify us promptly of unauthorized access. Pixeltable is not responsible for loss arising from your failure to protect keys, secrets, or account access.

You must not share API keys publicly or embed them in client-side code that untrusted parties can inspect. You must rotate keys if they are exposed.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Upload, transmit, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable, including malware or child sexual abuse material
  • Attempt to gain unauthorized access to any portion of the Services, other customers' organizations, tenants, data, or any related systems or networks
  • Probe, scan, or test the vulnerability of another customer's environment, or attempt to circumvent tenant isolation
  • Abuse compute, storage, wallets, quotas, or rate limits, including in a way that degrades the Services for others
  • Use the Services to develop, generate, or facilitate illegal or harmful outputs or activities
  • Interfere with or disrupt the integrity, availability, or performance of the Services

5. Intellectual Property and Customer Content

5.1 Our Intellectual Property

The Services and their contents, features, and functionality are owned by Pixeltable, its licensors, or other providers and are protected by intellectual property laws. These Terms grant you only a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms.

5.2 Open Source

Open-source components included in or offered with the Services remain subject to their applicable licenses. Those licenses may expressly override these Terms for those components.

5.3 Customer Content

"Customer Content" means data, files, media, table contents, computed outputs, prompts, queries, schemas, secrets, API keys, and other materials you or your users submit to, store in, or process through Pixeltable Cloud.

As between you and Pixeltable, you retain all rights in Customer Content. You grant Pixeltable a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Content solely as needed to provide, maintain, secure, and support the Services for you, including backups, debugging, abuse prevention, and legal compliance.

Pixeltable does not use Customer Content to train Pixeltable machine-learning models, and does not grant our subprocessors the right to do so, unless you opt in through a separate written agreement. We may use de-identified or aggregated operational metrics about how the Services are used (not the substance of Customer Content) to operate and improve the Services.

You represent that you have all rights and consents needed to submit Customer Content and that doing so will not violate law or third-party rights.

6. Privacy

Our collection and use of personal information is described in our Privacy Policy. Practices for authentication, encryption, infrastructure, and vulnerability reporting are described on our Security page.

7. Subscriptions, Fees, and Payment

7.1 Plans

Pixeltable Cloud is offered on Community, Pro, and other plans described on our pricing page, including included databases, storage, and compute-wallet amounts. Preview pricing is subject to change at general availability. Enterprise terms, if any, are set out in an order form.

7.2 Payment

Paid plans are billed through Stripe. You authorize us and Stripe to charge your payment method for recurring fees and applicable taxes. You agree to keep billing information accurate. We do not store full payment-card numbers on our servers.

7.3 Renewal, Cancellation, and Refunds

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date in the dashboard or by contacting us. Fees already paid are non-refundable except where required by law or where we agree otherwise in writing.

8. Limitation of Liability

To the maximum extent permitted by law, in no event shall Pixeltable, its affiliates, directors, employees, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of, or inability to use, the Services.

Except for liability that cannot be limited under applicable law, and except for Evaluation Services (Section 14), Pixeltable's total aggregate liability arising out of or relating to the Services will not exceed the amounts you paid to Pixeltable for the Services in the twelve (12) months before the claim. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability is limited to the maximum extent permitted by law.

9. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Services or the servers that make them available are free of viruses or other harmful components.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pixeltable, its affiliates, directors, employees, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to your use of the Services, Customer Content, or your violation of these Terms.

11. Confidentiality

11.1 Definition

"Confidential Information" means information disclosed by one party (the "Discloser") to the other party (the "Recipient") under these Terms that is designated as proprietary or confidential or that reasonably should be understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. Pixeltable's Confidential Information includes non-public technical or performance information about the Services and the terms of any specific agreements between you and Pixeltable. Your Confidential Information includes Customer Content that is non-public.

11.2 Obligations

The Recipient agrees to: (a) hold Confidential Information in strict confidence and not disclose it to third parties except as permitted in these Terms; and (b) only use Confidential Information to fulfill its obligations and exercise its rights under these Terms. The Recipient may disclose Confidential Information to its employees, agents, contractors, and other representatives having a legitimate need to know, provided that the Recipient remains responsible for their compliance with this Section and such representatives are bound to confidentiality obligations no less protective than those in this Section.

11.3 Exclusions

These confidentiality obligations do not apply to information that the Recipient can document: (a) is or becomes public knowledge through no fault of the Recipient; (b) was rightfully known or possessed by the Recipient prior to receipt from the Discloser; (c) was rightfully received by the Recipient from a third party without breach of any confidentiality obligations; or (d) was independently developed by the Recipient without using the Discloser's Confidential Information.

11.4 Required Disclosures

The Recipient may disclose Confidential Information if required by law, subpoena, or court order, provided (if permitted by law) it notifies the Discloser in advance and cooperates in any reasonable effort by the Discloser to obtain confidential treatment or a protective order.

12. Suspension of Services

We may suspend your access to the Services, in whole or in part, immediately and without prior notice if:

  • You breach material terms of these Terms, including Section 4 (Acceptable Use) or your payment obligations under Section 7;
  • Your use of the Services poses a security risk to the Services, Pixeltable, or any third party;
  • We suspect fraudulent, abusive, or illegal activity in connection with your account or use of the Services;
  • Your actions otherwise risk harm to Pixeltable, our other users, or the integrity, availability, or security of the Services; or
  • We are required to do so by law, regulation, or governmental order.

Where practicable and legally permissible, we will use reasonable efforts to provide you with notice of any suspension. We will not be liable for any damages, liabilities, or losses you may incur as a result of a suspension in accordance with this section. If the issue leading to the suspension is resolved to our reasonable satisfaction, we may, at our discretion, restore your access to the Services.

13. Assignment and Force Majeure

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms bind permitted successors and assigns.

Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or failures of utilities, internet, or cloud infrastructure providers.

14. Trials, Betas, and Free Services

Pixeltable may offer certain Services, or features thereof, on a free, trial, alpha, beta, or other early access basis ("Evaluation Services"). Your use of Evaluation Services is permitted only for your internal evaluation purposes during the period designated by Pixeltable, or if no period is designated, until terminated by Pixeltable in its sole discretion.

Evaluation Services are optional, and either party may terminate your access to Evaluation Services at any time for any reason. Evaluation Services may be inoperable, incomplete, or include features that Pixeltable may never release, and their features and performance information are Pixeltable's Confidential Information. You understand that Evaluation Services may contain bugs, errors, and other problems.

NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIXELTABLE PROVIDES NO WARRANTY (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INDEMNITY, OR SUPPORT FOR EVALUATION SERVICES, AND ALL EVALUATION SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". PIXELTABLE'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO YOUR USE OF EVALUATION SERVICES WILL NOT EXCEED FIFTY U.S. DOLLARS (USD $50.00).

15. Termination and Deletion

You may stop using the Services and cancel a paid subscription as described in Section 7. We may terminate or suspend your access immediately, without prior notice or liability, if you breach these Terms or as otherwise permitted in these Terms.

You are responsible for exporting Customer Content before termination or cancellation. After termination, we may delete Customer Content after thirty (30) days, except where we are required to retain it by law or an Enterprise agreement provides otherwise. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including ownership, confidentiality, warranty disclaimers, indemnity, and limitations of liability) survive termination.

16. Copyright Complaints

If you believe content on the Services infringes your copyright, send a notice to legal@pixeltable.com with the information required by the Digital Millennium Copyright Act, 17 U.S.C. § 512.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in San Francisco County, California.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any Enterprise order form, constitute the entire agreement between you and Pixeltable regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the Services.

18.2 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

19. Contact Information

If you have any questions about these Terms, please contact us:

Last updated: August 15, 2026